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Credit Card Number Doesnt Match. Please Try Entering It Again.

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Ready payment issues, such every bit declined or incomplete transactions

If yous have problems paying for Google products, you might need to fix a trouble with your payments profile.

Find the issue y'all're experiencing beneath:

"Your transaction cannot be completed"

A multifariousness of different situations may trigger this bulletin. Endeavor these suggestions to resolve the event:

  • If this bulletin is followed by instructions for submitting additional information to us, delight practise so. The other steps listed are unlikely to resolve this effect.
  • Check whether the billing accost for your payment method (such as a credit card) matches the address recorded in your Google payments centre settings. If they don't friction match, update your accost in your Google payments center, and try the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, endeavour the transaction using the Google production'south website.
    • If you're using a mobile device, endeavour using the product's mobile app (if an app is bachelor).
  • If you lot're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the order again.
    • Endeavour creating a new Google account if y'all don't already accept i and visiting the Google Shop to attempt the transaction over again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is up to engagement. If it isn't, update it in the Payments center.

"Unable to complete transaction. Please use some other class of payment."

Note: These steps also apply if you see the error bulletin "Your payment didn't go through. Please try a different payment method or endeavour again later."

Try the post-obit:

  1. Check to see if your payment method is upwards to date. If it isn't, update information technology in the Payments eye, and so try your purchase again.
  2. Make certain you have plenty coin in your account for the buy.
  3. If you're however having issues, contact your bank to encounter if there's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an issue with your account"

If you run into this message, information technology might exist considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more information to protect your account confronting fraud.
  • We need a little more information to comply with EU constabulary (European customers only).

To fix the result, try the following:

  1. Get to the Payments center.
  2. Take action on any errors or requests in the payments heart.
    1. Yous might need to verify your identity before you tin buy anything through your Google Account.
  3. Make sure your name, address, and payment information are up to date.

"Unable to process payment: Low carte balance"

You might not take enough funds in your business relationship to make the payment. Check your business relationship remainder or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte was reported as stolen. You must verify the card earlier you can use it again:

  1. Get to pay.google.com and sign in to your account.
    1. If you take multiple accounts, sign in to the business relationship with the grayed-out menu.
  2. Click Payment methods.
  3. Next to the menu that says "Verification needed," click Verifyand thenCharge card.
  4. Inside two days, you lot'll discover a temporary accuse on your card statement forth with an 8-digit code.
  5. To complete verification, go to pay.google.com and enter the 8-digit code.

If you endeavor to verify the payment method once again:

  1. Confirm which carte you want to verify.
  2. Check how long ago yous tried to verify your bill of fare.
    • If less than 2 days: Expect up to 2 days.
    • If more than 2 days: Check your carte du jour statement. Yous should find a temporary accuse from Google called "GOOGLE Exam," with an 8-digit lawmaking.

Carte is grayed out & says "card is ineligible"

You can't use this card for this buy. Try to brand the buy over again with a unlike card.

If the card you want to utilize isn't listed, follow the on-screen instructions to add a new card.

Closed payments profile

Learn more about what to do if y'all temporarily or permanently airtight your payments profile.

If yous're still having trouble, contact back up.

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Source: https://support.google.com/paymentscenter/answer/9034675?hl=en

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